Order terms
Please read the terms and conditions carefully before placing orders on this website. When you use any parts of this website means that you have read, accepted, agreed on, and be restricted by the terms and conditions.
We reserve the rights to change the prices of products at any time without prior notice.
Process of ordering
- First-time customers: register as member →choose products → add into shopping cart → choose payment method → successfully placed order
- Non-first-time customers: login to your membership account → choose products → add into shopping cart → choose payment method → successfully placed order
- Once order is placed successfully, to avoid errors in the billings, we cannot change, add or merge your order(s).
Delivery terms
- No delivery fee will be levied for any order made HK$300 or above (after discount) to the same delivery address
- Delivery fee of HK$40 will be levied on any order made HK$299 or below (after discount)
Methods of delivery
- Deliver by company / SF Express / EF Locker / Aflred Smart Locker / Courier
Areas of delivery
- We deliver to Hong Kong only.
- Additional fee may be levied for Islands District (e.g. Lamma Island, Cheung Chau and Peng Chau etc.) village houses, shop houses and stairs. Fee will be charged upon arrival.
Shipment duration
- After confirmation of payment, you will receive the package at the delivery address within 7 working days under normal circumstances**. 1-2 additional working days are required for special regions.
** Due to the epidemic and a shortage of manpower, you will receive the package at the delivery address within 10 working days.
Delivery time
9am to 6pm from Mondays to Fridays (Closed on Saturdays, Sundays and public holidays)
The limitation of Alfred Smart Locker / SF Express - EF Locker
Alfred Smart Locker
Due to storage limitation in Alfred Smart Locker, parcel size and weight are limited to: Maximum Dimension: 17.9 x 33 x 42 cm (H*W*D) and Maximum Weight: 5kg If the parcel is oversized or overweight, the additional fees will be charged to customer.
SF Express - EF Locker
Due to storage limitation in SF Express - EF Locker, parcel size is limited to: Maximum Dimension: 31 x 35 x 45 cm（H*W*D） Oversized parcels will be redirected to the closest SF Service Centre and re-deliver to you upon request. Additional fees will be charged to customer.
Points to note
- Delivery service may be suspended or cancelled on the day or the day after hoisting of typhoon signal no. 8 or above, or black rainstorm warning. We will contact the affected customers for re-arrangement.
- For customers who choose to use EF locker service, if the chosen lockers are all occupied, the courier may contact you tore-arrange other lockers in the same region in order to maintain efficiency.
- Upon receiving the package, please check if the products are damaged. State on the receipt if any damages are discovered,and contact our customer service immediately.
- Do not use email address as delivery address.
- Each order will be delivered to one address only. If you need the products to be sent to multiple addresses, please place separate orders.
The Terms of Goods Return and Pick-up Service
- If the customer find the problems of goods quality, packaging and damage or missing, please contact us within 7 days from the date of receipt, and provide the relevant invoice number, waybill number, photo (outer box of the goods and the goods themselves), we will arrange the return after verification.
- The returned goods must be unused and keeping in the original conditions, which includes the product packaging, accessories and menu, etc.
- If the customer choose the S.F. Express pickup service or Alfred Smart Locker service, and the goods is forfeited or/and disposal by the service provider due to the pick-up period is expired, we will not arrange a refund or/and re-send the order to the customer, and the customer must place an order again.
- If the goods is not successfully delivered according to the delivery address requested by the customer, and the goods should be returned to us by the delivery company, after that, we can arrange to re-send the goods to the customer and any of delivery charges involved will be borne by the customer.
- If any disputes, NHH Technology Company Limited reserves the right of the final decision.