The Terms of Goods Return and Pick-up Service
- If the customer find the problems of goods quality, packaging and damage or missing, please contact us within 7 days from the date of receipt, and provide the relevant invoice number, waybill number, photo (outer box of the goods and the goods themselves), we will arrange the return after verification.
- The returned goods must be unused and keeping in the original conditions, which includes the product packaging, accessories and menu, etc.
- If the customer choose the S.F. Express pickup service or Alfred Smart Locker service, and the goods is forfeited or/and disposal by the service provider due to the pick-up period is expired, we will not arrange a refund or/and re-send the order to the customer, and the customer must place an order again.
- If the goods is not successfully delivered according to the delivery address requested by the customer, and the goods should be returned to us by the delivery company, after that, we can arrange to re-send the goods to the customer and any of delivery charges involved will be borne by the customer.
- If any disputes, NHH Technology Company Limited reserves the right of the final decision.